Put each referral and authorization where someone can act on it.
Referrals, authorizations, and signed plans of care still arrive by fax. SoapBox reads the document, suggests what it is and where it belongs, and leaves uncertain matches for a person to check.
01Is SoapBox fax designed for HIPAA-regulated use?
Fax documents use encryption, access controls, and audit logging. Connected providers must satisfy the contractual safeguards required for their processing, including BAAs where required. SoapBox AI implements safeguards designed to protect PHI, and Simplicity Group Advisors, LLC enters into BAAs where required. HIPAA compliance also depends on your organization’s policies, configuration, authorized users, and use of the service.
02Do I need a physical fax machine?
No. Supported providers deliver and send fax documents through the online workflow.
03Which fax providers can I connect?
The current integration supports SRFax, Documo, and Phaxio accounts. Contact us before switching providers or numbers so we can confirm the connection path.
04What happens when the patient match is uncertain?
The item is held for an authorized user to confirm rather than being presented as a completed match.