FAQ
Questions people ask before they bring SoapBox into the practice.
These answers cover getting started, the AI draft, security, and your account. If your practice has a specific requirement, ask us before you enter PHI.
Getting started
How long does it take to get going?
You can begin with the documentation workflow: create an account, add a patient, capture or dictate a session, and review the draft. Practice-management features can be configured separately when you need them.
Do I have to move my existing records in first?
No. You can start with new patients and sessions instead of migrating an entire record set before evaluating the documentation workflow.
What devices does it work on?
SoapBox includes a web app and mobile apps for iOS and Android. Your organization account connects the supported workflows across devices.
Can I record from a mobile device when the connection is unreliable?
On supported mobile builds, recording segments are encrypted on the device and can continue uploading after a connection interruption. Processing starts after the complete recording is received and validated.
Is it only for speech therapy?
No. SoapBox supports speech-language pathology, occupational therapy, and physical therapy with discipline-aware documentation workflows.
The work around the note
Can my team start a message from the work it is already doing?
Supported messaging workflows can start from an authorized patient, session, document, or claim, so the conversation keeps the context the next person needs.
Can I find a patient without scrolling through the whole directory?
Yes. Patient search and personalized directory views help you find the chart, filter to the work you own, and open the record you need.
How the AI works
Will the notes sound like me?
SoapBox drafts from the session context and therapy-specific inputs, including goals, cueing, and progress data. You remain responsible for reviewing and editing the note before signing it.
What if the AI gets something wrong?
Every note stays a draft until a clinician reviews it. You can edit the text or regenerate an individual section before signing.
Is my data used to train AI models?
SoapBox does not use your recordings or notes to train its own general-purpose AI models. They are processed to provide the requested service. Production PHI is sent only through approved workflows to service providers covered by the contractual safeguards required for that processing, including BAAs where required.
How does SoapBox handle interrupted uploads or transcription failures?
Long recordings use chunked upload and retry-aware processing. The transcription service also has an approved fallback path. If processing still cannot complete, the session remains available for recovery or follow-up rather than being presented as a finished note.
Security & compliance
Do you sign a BAA?
Simplicity Group Advisors, LLC enters into Business Associate Agreements when required. Contact alec@slpsoapbox.com to begin the review, and wait until the agreement is signed before entering protected health information. A request, account signup, or website acknowledgment does not execute a BAA.
Are you HIPAA certified?
There is no HIPAA certification recognized by the U.S. Department of Health & Human Services. SoapBox AI implements safeguards designed to protect PHI, and Simplicity Group Advisors, LLC enters into BAAs where required. HIPAA compliance also depends on your organization’s policies, configuration, authorized users, and use of the service.
Can other practices see my patients?
SoapBox uses organization-scoped access controls and database protections to separate practice data. Access inside an organization is role-scoped and relevant PHI access is audit-logged.
Billing & account
Can I cancel anytime?
You can cancel through billing settings or by contacting support. Cancellation takes effect at the end of the current billing period; review the Terms for the complete policy.
Can I get my documentation out if I leave?
Supported notes and evaluations can be exported as PDF or DOCX. Contact support before a transition if you need help planning a broader records export.
Do you offer team or enterprise pricing?
Practices with more than 10 practitioners can contact us to discuss current group or enterprise options.
Try the part you care about most: the note.
Use a real session on the Free plan, then decide what else your practice needs.
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